If you have any technical questions or require support, please use our help desk system and contact our service team at support@idtronic.zendesk.com

When submitting a request for support, you will receive an e-mail with a support ticket identification number – which both, you and our service team staff can use to identify the support request.

In order to help you as quickly as possible, we ask you to include all necessary information:

  • Full contact details, including name, phone and e-mail address
  • Invoice number and product part number
  • Firmware, SDK & software version number
  • Short description of your application
  • Full description of the problem

Please understand that we prefer to receive an initial support request through our support system from now on. All request, minor as well as major ones will be handled with high professionally to solve your issues as fast as possible.